Terms of Service

1. Acceptance of Terms

By accessing or using CoreSentia's services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Services.

2. Description of Services

CoreSentia provides AI-powered receptionist services, including:

• SMS and web chat response systems
• Lead qualification and capture
• Appointment booking functionality
• Customer management dashboards
• Website creation (Professional Package only)

CoreSentia acts as a "front gate" lead capture system. We do not provide quotes, payment processing, or full business management systems unless explicitly agreed in writing.

3. Service Packages and Pricing

SMS Responder: $499 setup + $150/month (inc. GST)
Professional Package: $2,500 setup + $250/month (inc. GST)

Prices are subject to change with 30 days' notice. Current customers will be notified of any price changes before they take effect.

4. SMS Message Allowance

Monthly Allowance: SMS Responder and Professional Package both include up to 500 SMS messages per month (incoming and outgoing combined).

Usage Monitoring: We will notify you via email when you approach 80% of your monthly allowance (400 messages).

Overage Charges: Messages exceeding the 500 monthly allowance are billed at $0.15 per SMS (inc. GST). Overage charges are invoiced at the end of each month.

5. Payment Terms

• Setup fees are due before service commencement
• Monthly fees are billed in advance on the 1st of each month
• SMS overage charges are billed in arrears at month-end
• Payment is due within 7 days of invoice date
• Late payments may result in service suspension
• All prices include GST

6. Service Term and Cancellation

No Lock-In: Services are provided month-to-month with no long-term contracts.

Cancellation: Either party may cancel with 30 days' written notice. You will be charged for the remainder of your current billing period. Setup fees are non-refundable.

Service Suspension: We reserve the right to suspend services for non-payment, misuse, or violation of these Terms.

7. Your Responsibilities

You agree to:

• Provide accurate business information during setup
• Respond to appointment bookings and customer inquiries in a timely manner
• Not use the Services for illegal, fraudulent, or harmful purposes
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations

8. AI Disclaimer

AI Accuracy: While our AI is highly accurate, it may occasionally make errors or provide incorrect information. CoreSentia is not responsible for:

• Missed appointments due to AI misunderstanding
• Incorrect information provided to customers
• Lost business opportunities due to AI responses

You remain responsible for all customer interactions and business decisions. The AI is a tool to assist you, not replace your judgment.

9. Limitation of Liability

To the maximum extent permitted by Australian law, CoreSentia's total liability for any claims arising from these Terms or use of the Services shall not exceed the total amount paid by you in the 12 months preceding the claim.

CoreSentia is not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities.

10. No Guarantee of Results

CoreSentia does not guarantee any specific number of leads, bookings, or revenue. Results vary based on your business, industry, marketing efforts, and other factors outside our control.

11. Intellectual Property

CoreSentia retains all intellectual property rights to the Services, software, AI systems, and related technology. You are granted a limited, non-exclusive license to use the Services for your business purposes only.

12. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data and your customers' data.

13. Service Modifications

CoreSentia reserves the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of significant changes.

14. Third-Party Services

The Services may integrate with third-party platforms (e.g., Twilio for SMS, Anthropic for AI). We are not responsible for the availability, performance, or policies of third-party services.

15. Indemnification

You agree to indemnify and hold harmless CoreSentia from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

16. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland.

17. Dispute Resolution

Before commencing legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be escalated to mediation or arbitration.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement you sign, constitute the entire agreement between you and CoreSentia regarding the Services.

20. Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via email. Continued use of the Services after changes take effect constitutes acceptance of the new Terms.

21. Contact Information

For questions about these Terms, contact us at:
Email: info@coresentia.com
ABN: 69 267 271 132