Terms of Service

Last Updated: July 30, 2026

1. Acceptance of Terms

By engaging CoreSentia's services (the “Services”), you agree to be bound by these Terms of Service (“Terms”). Individual projects are governed by a written scope or service agreement; where that agreement and these Terms conflict, the written agreement prevails.

2. Description of Services

CoreSentia provides custom software development and automation services, including:

• Business process mapping and workflow automation
• Systems integration between business platforms (CRM, accounting, inventory, communications)
• Custom internal platforms, dashboards, and operational tools
• AI-native software, including conversational AI systems
• Web application and website development
• Hosting, maintenance, and support of systems we build

3. Quotes, Scope, and Pricing

Projects are quoted per-project with defined deliverables, agreed in writing before work begins. Changes to scope are quoted and agreed before being built. Ongoing services (hosting, support, retainers) are billed monthly as agreed in the relevant service agreement.

Unless otherwise stated, prices are in Australian dollars and include GST.

4. Payment Terms

• Project payments follow the milestones set out in the project agreement
• Monthly fees for ongoing services are billed in advance
• Payment is due within 7 days of invoice date unless otherwise agreed
• Late payments may result in suspension of ongoing services

5. Term and Cancellation

Ongoing services: Hosting, support, and retainer arrangements are month-to-month with no lock-in. Either party may cancel with 30 days' written notice.

Projects: Either party may terminate a project engagement with written notice. You are invoiced for work completed to the date of termination, and all completed work is handed over on payment.

6. Your Responsibilities

You agree to:

• Provide accurate information about your business and systems during scoping
• Provide timely access to the systems, accounts, and people needed to deliver the project
• Review and provide feedback on deliverables within reasonable timeframes
• Not use the Services for illegal, fraudulent, or harmful purposes
• Comply with all applicable laws and regulations

7. Intellectual Property

You own your system. On full payment, intellectual property in the custom software we build for you is assigned to you - source code, infrastructure configuration, and documentation.

CoreSentia retains ownership of pre-existing tools, libraries, and generic components we bring to a project, which are licensed to you for use within your system. Third-party and open-source components remain subject to their own licences.

8. AI Disclaimer

Where deliverables include AI-powered features, you acknowledge that AI systems are probabilistic and may occasionally produce errors or incorrect output. CoreSentia designs safeguards appropriate to each use case, but is not responsible for:

• Business decisions made in reliance on AI-generated output
• Incorrect information produced by AI features to you or your customers
• Lost opportunities arising from AI responses

You remain responsible for your customer interactions and business decisions. AI features are tools to assist your team, not replace its judgment.

9. Limitation of Liability

To the maximum extent permitted by Australian law, CoreSentia's total liability for any claims arising from these Terms or use of the Services shall not exceed the total amount paid by you in the 12 months preceding the claim.

CoreSentia is not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities.

10. No Guarantee of Results

CoreSentia does not guarantee specific business outcomes such as revenue, cost savings, or lead volumes. Results vary based on your business, industry, and factors outside our control. We do guarantee that delivered software will materially conform to the agreed scope.

11. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data and your customers' data.

12. Third-Party Services

Systems we build typically integrate with, and run on, third-party platforms (e.g., Vercel, Supabase, Anthropic, Twilio, Google). We are not responsible for the availability, performance, or policies of third-party services, and their fees are your responsibility unless otherwise agreed.

13. Indemnification

You agree to indemnify and hold harmless CoreSentia from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland.

15. Dispute Resolution

Before commencing legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. If negotiation fails, disputes may be escalated to mediation or arbitration.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any project or service agreement you sign, constitute the entire agreement between you and CoreSentia regarding the Services.

18. Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via email. Continued use of the Services after changes take effect constitutes acceptance of the new Terms.

19. Contact Information

For questions about these Terms, contact us at:
Email: info@coresentia.com
ABN: 69 267 271 132